Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Polychronicity, decision-makin...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Creativity
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Emotion
1
Emotional labor
1
Environmental management
1
Environmental performance
1
Firm performance
1
Green creativity
1
Konsumentenverhalten
1
Kreativität
1
Kundenservice
1
Kundenzufriedenheit
1
Learning organization
1
Lernende Organisation
1
Nachhaltige Entwicklung
1
Nachhaltigkeit
1
Organizational learning
1
Performance measurement
1
Performance-Messung
1
Responsibility attribution
1
Robot
1
Roboter
1
Service failure
1
Service industry
1
Service quality
1
Service recovery
1
Service robot
1
Stakeholder
1
Stakeholder pressure
1
Sustainability
1
Sustainable development
1
Umweltmanagement
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Ma, Chunhao
1
Shi, Yu
1
Shi, Yunxia
1
Tsai, Kuen-hung
1
Wang, Lijie
1
Zhang, Rumeng
1
Published in...
All
Journal of service theory and practice
Economic modelling
5
Energy economics
4
International review of financial analysis
4
Journal of developmental entrepreneurship : JDE ; a publication devoted to issues concerning microenterprise development
4
The European journal of finance
4
Entrepreneurship, theory and practice : ET & P
3
European journal of operational research : EJOR
3
International journal of entrepreneurial behaviour & research
3
International small business journal : researching entrepreneurship
3
Journal of business research : JBR
3
Journal of international financial markets, institutions & money
3
Journal of the Operational Research Society
3
Omega : the international journal of management science
3
Quantitative finance
3
Research in international business and finance
3
The journal of product innovation management : an international publication of the Product Development & Management Association
3
Applied economics letters
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
2
Finance research letters
2
IEEE transactions on engineering management : EM
2
International Journal of Entrepreneurial Behavior & Research
2
International business review : the official journal of the European International Business Academy
2
International entrepreneurship and management journal
2
International journal of finance & economics : IJFE
2
International journal of production research
2
International review of economics & finance : IREF
2
International small business journal : ISBJ
2
Journal of Chinese economic and business studies
2
Journal of Developmental Entrepreneurship (JDE)
2
Journal of Small Business Management
2
Journal of business venturing
2
Journal of education for business
2
Journal of the Operational Research Society : OR
2
MIT sloan management review
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Operations research
2
Strategic management journal
2
Technological forecasting & social change : an international journal
2
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
2
A sequential process from external stakeholder pressures to performance in services
Shi, Yu
;
Tsai, Kuen-hung
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 589-619
Persistent link: https://www.econbiz.de/10013349360
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
