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Journal of service theory and practice
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman
;
Fatima, Johra Kayeser
; …
- In:
Journal of service theory and practice
35
(
2025
)
1
,
pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
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Demystifying employee co-creation : optimism and pro-social behaviour as moderators
Bangun, Yosafat
;
Fatima, Johra Kayeser
;
Talukder, Majharul
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 556-576
Persistent link: https://www.econbiz.de/10014302385
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