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Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.
;
Ramsey, Jase R.
;
Tariq, Ayesha
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
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