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~isPartOf:"Journal of service theory and practice : JSTP"
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What drives the intention to complain?
Lervik-Olsen, Line
;
Andreassen, Tor Wallin
;
Streukens, …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 406-429
Persistent link: https://www.econbiz.de/10011588794
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