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~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Mariani, Marcello M."
~person:"McColl-Kennedy, Janet R."
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Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-675
Persistent link: https://www.econbiz.de/10008747760
Saved in:
2
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-676
Persistent link: https://www.econbiz.de/10008447598
Saved in:
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