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Journal of the American Statistical Association
Management science : journal of the Institute for Operations Research and the Management Sciences
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Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association
100
(
2005
)
March
,
pp. 36-50
Persistent link: https://www.econbiz.de/10005238788
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