Cayirli, Tugba; Gunes, Evrim Didem - In: Journal of the Operational Research Society 65 (2014) 4, pp. 512-531
This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of ‘access rules’, strategies are tested for adjusting capacity through intra-week, or monthly seasonality of...
