Providing transparency into operational processes can change consumer and worker behavior. However, it is unclear whether operational transparency is beneficial with potentially biased service providers. We explore this in the context of ridesharing platforms where early evidence documents bias...

There is an increasing dependence on chatbots to achieve high-quality automated customer service. However, these systems rely on accurate training data created by workers interacting with a remote system that can be unreliable. Our primary research questions are 1) to what extent can system...