The Markov Renewal Branching Process -- Some Topics in Queueing Network Theory -- Convexity and Complete Monotonicity in Queueing Distributions and Associated Limit Behavior -- Graphical Representation of Queue Evolution for Multiple-Server Systems -- Wiener-Hopf Techniques in Queueing Theory --...

I: Introduction -- 1.1 A Perspective -- 1.2 Earlier Work -- II: Mathematical Formulation of the Bulk Queuing Problem -- 2.1 A Class of Markov Recurrence Relations -- 2.2 The Abstract Formalism -- III: A Numerical Approach to Waiting Line Problems -- 3.1 Numerical Methods in Queuing Theory -- 3.2...

1. A Unified Treatment of Queueing and Storage Problems — Probability Distributions -- 2. First Passage Problems and Duality Relations -- 3. Cybernetic Queueing and Storage Systems -- 4. Optimal Capacity of a Storage System.

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision...

I. The single server queue GI/G/1 -- 1.1 Definitions -- 1.2 Regenerative processes -- 1.3 The sequence wn, n = 1,2,… -- 1.4 The process {v, t ?[0, ?)} -- 1.5 The process {?t, t ?[0, ?)} -- 1.6 Applications to the GI/G/1 queue -- 1.7 Some notes on chapter I -- II. The M/G/K system -- 2.1 On the...

1. The Queue M/G/1 with Group Arrivals -- 1.1 Description and Definitions -- 1.2 Busy Period Transitions -- 1.3 General Transitions of Q(T) -- 1.4 Limiting Behavior of Q(T) -- 1.5 Q(T) and the Unexpended Service Time -- 1.6 Waiting Time W(T): An Approach Through Q(T) -- 1.7 Waiting Time W(T): An...

1. Introduction -- 2. Closed Queueing Networks -- 3. Literature Review -- 4. Decomposition Approach -- 5. Markov-chain Approach -- 6. Distribution of the Time between Processing Starts -- 7. Conclusion

This book deals with the performance analysis of closed queueing networks with general processing times and finite buffer spaces. It offers a detailed introduction to the problem and a comprehensive literature review. Two approaches to the performance of closed queueing networks are presented....

Introduction -- Literature Review -- Single-Stage Service Level and Tardiness Model -- Simultaneous Capacity and Planned Lead Time Optimization -- Optimal Composition of Number and Size of Machines -- Service Level Constraint Models -- Conclusion.