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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...

Persistent link: https://www.econbiz.de/10013287888

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Effects of supply chain design and collaboration on customers' satisfaction of instant noodles in Ekiti State, Nigeria

Ogunmola, Oluleye Seun; Arogundade, Kayode Kingsley - In: Logistics 3 (2019) 1, pp. 1-13

The degree of collaboration among supply chain partners and the structure of the network are important determinants of the level of satisfaction customers derive from the products or services. However, the effects of these dimensions on customer satisfaction at the downstream section of the...

Persistent link: https://www.econbiz.de/10012119278

Exploring omni-channels for customer-centric e-tailing

Min, Ho-key - In: Logistics 5 (2021) 2, pp. 1-10

In this volatile post-COVID environment where customers look for ways to order products online using personal computers and mobile devices, a traditional sale/delivery of products via single distribution channel needs to be reassessed. As a revolutionary alternative to a conventional...

Persistent link: https://www.econbiz.de/10012518666

Building the e-commerce supply chain of the future : what influences consumer acceptance of alternative places of delivery on the last-mile

Asdecker, Björn - In: Logistics 5 (2021) 4, pp. 1-17

Background: To cope with the expected further growth in e-commerce and to be able to continue delivering at low costs, new concepts for the last-mile are needed. This paper reviews the literature and qualitatively investigates which factors influence the acceptance of four alternative...

Persistent link: https://www.econbiz.de/10012818012

Recursive effects to study feature-based capabilities in supply chain management

De Giovanni, Pietro - In: Logistics 4 (2020) 4/28, pp. 1-17

This paper explores the benefits that firms obtain when investing in feature-based capabilities. We investigate the external pressures when deciding their feature-based strategy. In addition, we analyze the consumers’ customization options and the needs for facilitators to mitigate the...

Persistent link: https://www.econbiz.de/10012304902

Economic justice in the design of a sugarcane-derived biofuel supply chain : a fair profit distribution approach

Carvajal, Jimmy; Sarache, William; Costa, Yasel - In: Logistics 8 (2024) 4, pp. 1-27

economic justice in supply chains and offers insights to promote fair trade among stakeholders. …

Persistent link: https://www.econbiz.de/10015188289

Climate justice implications of banning air-freighted fresh produce

Laryea, Ebenezer; Hosseinian-Far, Amin; Derrick, Simon - In: Logistics 7 (2023) 4, pp. 1-18

the climate justice implications associated with such measures, particularly in the context of perishable products like …., Pitsford, UK as a case study, this paper undertakes a comprehensive analysis of the potential climate justice ramifications …

Persistent link: https://www.econbiz.de/10014454519

The role of logistics in food waste reduction in wholesalers and small retailers of fruits and vegetables : a multiple case study

Guarnieri, Patricia; Aguiar, Raiane C. C. de; Thomé, … - In: Logistics 5 (2021) 4, pp. 1-15

Background: There is a lack of studies on the waste of fruits and vegetables covering both distributors and the retail sector. Our study advances from previous ones by proposing the analysis of local retailers of different sizes and wholesalers. Our objective was to analyze the logistical...

Persistent link: https://www.econbiz.de/10012671291

Assessment of the benefits of information and communication technologies (ICT) adoption on downstream supply chain performance of the retail industry

Shiralkar, Kedar; Bongale, Arunkumar; Kumar, Satish; … - In: Logistics 5 (2021) 4, pp. 1-13

Background: The COVID-19 pandemic-driven supply chain disruptions have pushed supply chain decision-makers in the retail industry to implement information and communication technologies (ICT) to improve the efficiency and resiliency of their supply chain. However, they need some guidance to...

Persistent link: https://www.econbiz.de/10012671325