This paper explores the benefits that firms obtain when investing in feature-based capabilities. We investigate the external pressures when deciding their feature-based strategy. In addition, we analyze the consumers’ customization options and the needs for facilitators to mitigate the...

Background: Business continuity entails the potential negative consequences of uncertainty on a firm's ability to achieve strategic objectives. The COVID-19 pandemic significantly impacted business continuity due to lockdowns, travel restrictions, and social distancing measures. Consequently,...

Background: This study investigates how firms can enhance the functionality of their circular supply chains (CSCs) by adopting a portfolio of sustainable practices as well as digital technologies to increase performance. It analyzes the benefits that firms can obtain when investing in specific...