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How does employee infusion use of CRM systems drive customer satisfaction? : mechanism differences between face-to-face and virtual channels
Chen, Li-Wei
;
Hsieh, J. J. Po-An
;
Rai, Arun
;
Xu, Sean Xin
- In:
MIS quarterly
45
(
2021
)
2
,
pp. 719-754
Persistent link: https://www.econbiz.de/10012631380
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