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Customer complaint avoidance : a randomized field experiment of platform governance based on value co-creation and appropriation
Zhao, Xia
;
Song, Peijian
;
Shi, Lanfei
;
Xue, Ling
;
Feng, Fan
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 955-982
Persistent link: https://www.econbiz.de/10014422562
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