The purpose of the study is to explore on the elements of outsourced logistics service quality and how the users’ satisfaction was formed within the Malaysian culture context. This qualitative study was based on five semi-structured interviews which were carried out with the executive officers...

This paper provides evidence for different factors hampering the innovative activity of micro, small and medium-sized tourist enterprises (MSMTEs). Innovation barriers are identified and explored within the framework of innovative chain of the regional tourism along its three main dimensions:...

Between 1981 and 2001 Italy became a services-oriented economy. The loss of jobs in manufacturing was less pronounced in Italy’s organized industrial districts than in the rest of the country. The branches of manufacturing that typify the districts outperformed the others in terms of...

This paper explores the influences of the approved results of loans cases, the loan applicants’ socioeconomic attributes in the decision of perusal loan. The results can improve the credit quality and avoid the misjudgment of screening personal loan customers and also establish a better...

This research attempts to explain reasons behind employment longevity on the basis of gender among the I.T staff. Previous empirical researches have confirmed the correlation between organisational commitment, job satisfaction, and organisational support programme. However, most researches were...

Knowledge is increasingly perceived as a central factor for company competitiveness. With the transfer of knowledge one of the core functions of knowledge intensive business service (KIBS) companies, the objective of our research incorporates analysis on how the transfer of knowledge takes place...

This paper considers an economy with skilled agents exchanging their services. Using Cobb-Douglas preferences, the paper shows that there exists an optimal (average welfare maximizing) skills' distribution. This optimal distribution is independent of productivity and is welfare equalizing. If...

In this paper I present a model that was built in order to analyse the interdependencies between labour market dynamics and the evolution of industries’ structure, in situations where interpersonal links among workers influence individuals’ job decisions. The model was inspired by the case...

In this paper I present a model that was built in order to analyse the interdependencies between labour market dynamics and the evolution of industries’ structure. Being inspired by the case of consultancy services, the model integrates many of the features typically found in those industries....

The sector business services contributes directly and indirectly to aggregate economic growth in Europe. The direct contribution comes from the sector’s own dynamism. Though the business-services industry appears to be characterised by strong cyclical volatility, there was also a strong...