Economic research on industry location and agglomeration has focused nearly exclusively on manufacturing. This paper shows that services are prominent among the most agglomerated industries, especially at the county level. Because traditional measures of knowledge spillovers, natural resource...

The purpose of the study is to explore on the elements of outsourced logistics service quality and how the users’ satisfaction was formed within the Malaysian culture context. This qualitative study was based on five semi-structured interviews which were carried out with the executive officers...

This work highlights the ways in which relationships between large retailers and suppliers develop themselves dependinf on of various types of suppliers. Suppliers diffrentiate among each other on the basis of size, the competitive structure of the market to which they belong. The case of...

This paper uses firm-level data from 119 developing countries to show that services sector productivity is positively associated with manufacturing productivity. Moreover, the link between productivity in services and manufacturing is particularly strong for manufacturing firms that are more...

Il tema della qualità ha riscosso negli ultimi anni un'attenzione sempre crescente da parte delle aziende, ponendosi come fronte di intervento delle politiche aziendali necessario per sostenere gli attuali livelli della competizione. In realtà, l'interesse verso la qualità è sempre stato...

Considering the deep transformations that the banking sector has been experiencing in recent years at a competitive level, this research focuses on identifying the determinants of competitiveness and the variables affecting the same, regarding the level of resources, capabilities and...

A seller wishes to prevent the discovery of rival offers by its prospective customers. We study sales techniques which serve this purpose by making it harder for a customer to return to buy later after a search for alternatives. These include making an exploding offer, offering a "buy-now"...

Recently, outsourcing services became an important component of the organizational strategy of the firm. However, a large number of studies focused mainly on the determinants of outsourcing ignoring its structural effects. The aim of this paper is to examine to what extent outsourcing...

A partire dalla metà degli anni sessanta si è verificato in tutte le economie occidentali un graduale cambiamento nella composizione e nel funzionamento dei canali di distribuzione dei beni di consumo. L'evoluzione si è manifestata attraverso una maggiore concentrazione orizzontale in tutti i...

This paper paints the first empirical portrait of services firms in the developing world. Compared with manufacturers, service providers are smaller, but growing faster. They are more productive, pay higher wages, and invest more heavily than manufacturers, but are less likely to export or to...