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Measuring Customer Delight: A Model for Banking Industry

Hasan, Syed Akif; Subhani, Muhammad Imtiaz; Raheem, Saquib - Volkswirtschaftliche Fakultät, … - 2011

. Customer delight in the banking sector study has found that how the account holder of banks can be delighted not just by their … services but by reaching beyond the expectations of the customers. Research was initiated with exploratory investigation …

Persistent link: https://www.econbiz.de/10009369610

Guest Editorial Preface. Special Issue on Retailer-Consumer Relationships

Musso, Fabio - Volkswirtschaftliche Fakultät, … - 2012

The consumer-retailer relationship is based on an economic transition, but it is also a social interaction. The norms of economic and social behavior permeate, inform and, in some cases constrain the retail-consumer interactions. This depends on culture, but culture is a complex,...

Persistent link: https://www.econbiz.de/10011108789

The social responsibility of retailers and small and medium suppliers in international supply chains

Pepe, Cosetta; Musso, Fabio; Risso, Mario - Volkswirtschaftliche Fakultät, … - 2010

This paper presents an overview of corporate social responsibility (CSR) drivers within retailers’ supply chains, following a multiple perspective of the different players involved. The study is focused on the relationship between European retailers and small-medium enterprises in the food...

Persistent link: https://www.econbiz.de/10011114122

The Geography of Retail Inventory

Lai, Richard - Volkswirtschaftliche Fakultät, … - 2005

How different are retailers' inventory levels around the world? Specifically, are retailers' inventories constant across countries, converging, or at least co-integrating? These might be viewed as various forms of global determinism. To see which of these forms hold, I use a novel dataset...

Persistent link: https://www.econbiz.de/10005619843

Productivity, Multinationals and Knowledge Spillovers: Evidence from the UK Retail Sector

Anon-Higon, Dolores; Vasilakos, Nicholas - Volkswirtschaftliche Fakultät, … - 2008

This paper discusses the impact of foreign-ownership presence on the productivity performance of domestically-owned British retailers. In specific, we investigate the existence of productivity spillovers in the form of knowledge transfer. To guide our estimations, we develop a simple Hotelling...

Persistent link: https://www.econbiz.de/10005621276

The effect of Walmart on the tax base: evidence from New Jersey

Vandegrift, Donald; Loyer, John; Kababik, David - Volkswirtschaftliche Fakultät, … - 2011

This paper measures the impact of 30 Walmart openings on the municipal tax base using panel data for New Jersey municipalities from 1998-2007. We consider the impact of the new Walmart on the home municipality as well as the nearest adjacent municipality in the year the outlet opens as well as...

Persistent link: https://www.econbiz.de/10009021980

Retailers and SME suppliers social responsibility in international supply chains

Pepe, Cosetta; Musso, Fabio; Risso, Mario - Volkswirtschaftliche Fakultät, … - 2009

This paper presents an overview of corporate social responsibility drivers within international supply chains, following a multiple perspective of the different players involved. The study focused on the relationship between European large retailers and small-medium manufacturers in the food...

Persistent link: https://www.econbiz.de/10009025255

Herzberg's motivation-hygiene theory and job satisfaction in the malaysian retail sector: the mediating effect of love of money

Tan, Teck Hong; Waheed, Amna - Volkswirtschaftliche Fakultät, … - 2011

This paper examines what motivates employees in the retail industry, and examines their level of job satisfaction, using Herzberg's hygiene factors and motivators. In this study, convenience sampling was used to select sales personnel from women's clothing stores in Bandar Sunway shopping mall...

Persistent link: https://www.econbiz.de/10009004069

Does Automation Improve Stock Market Efficiency? Evidence from Ghana

Mensah, Justice T.; Pomaa-Berko, Maame; Adom, Philip Kofi - Volkswirtschaftliche Fakultät, … - 2012

As a burgeoning capital market in an emerging economy, automation of the stock market is regarded as a major step … towards integrating the financial market as a conduit for economic growth. The automation of the Ghana Stock Exchange (GSE) in … of the automation on the efficiency of the GSE within the framework of the weak-form Efficient Market Hypothesis (EMH …

Persistent link: https://www.econbiz.de/10011107800

An analysis of the U.S. budget and job market with proposed solutions

Zambrano, Joshua David - Volkswirtschaftliche Fakultät, … - 2012

of automation on overall employment, and CEOs firing U.S. workers to increase their own compensation. …

Persistent link: https://www.econbiz.de/10011109200