Draws on a large group of research projects on the management use of information systems in the British National Health Service. Argues that information systems are just one part of the system of information by which the manager knows what is going on, and within which he or she constructs...

The management of all kinds of projects is dogged by bad information. The difficulties of getting good information are such that many project managers abandon all attempts to plan and monitor their projects, while still going through whatever motions their company requires. Looks at the causes...

Introduction In 1978, at the Operational Research Society Annual Conference, Ackoff presented two “state of the art” type papers, which were subsequently published. This article considers those views that are particularly concerned with the practice of OR, follows that with some reflections...

Brainstorming, lateral thinking and force‐field analysis can throw up new ideas, but then what happens to them? “Mapping” is a technique employed for turning ideas to practical use.