A survey of 24 museums of various kinds in Australia, Canada, the UK and the USA sought to identify the processes that these organisations used to manage change. It was hypothesised that those organisations which were assessed by respondents to have achieved successful change outcomes would also...

Over the last few years, governments, the public and private sectors, and international trading partners, have and are enforcing “ISO certification” and other similar quality standards as a requirement for doing business and often demand ISO 9000 accreditation as a prerequisite in their...