Suggests that the progress made towards the acquisition of quality through TQM, ISO 9000, BPR, BSCs (balanced score cards) and all the other related TLAs (three letter acronyms) and techniques is in danger of consuming itself through a process in which the goal is displaced by the means: quality...

A considerable amount of research supports the contention that between two thirds and three quarters of all change programmes fail in their own terms. In this paper I suggest that our inability to determine the future runs contrary to many assumptions about change management and that an amalgam...