Purpose – The purpose of this paper is to explore the link between causes of corporate collapse/demise and the concept of quality. Design/methodology/research – The paper is informed by a review of literature on corporate collapse and quality management. A literature review and global web...

In the past 100 years production management has evolved from a set of heuristic ideas to a portfolio of somewhat developed concepts and principles. “Just‐in‐time” and “total quality management” integrate most of the modern concepts and principles in the field. Furthermore, seminal...

This research paper delineates and analyzes the relationship between production and operations management and the development of society. An attempt is made to take the reader into a historical journey whereby events and contributions to the field are not only listed and described but also...

Today, due to the rapid change of manufacturing technology, many firms have to produce efficiently with minimum cost and best quality in order to maintain their status in the markets. Having invested a great deal of money in R&D the manufacturing environment is very competitive, using many...

This article shows how using foreign trade zones as part of the distribution system can reduce the total product cost of imports into the United States and exports to foreign markets.

Firms face a great deal of uncertainty in developing new technology. This uncertainty poses much more serious problems when development projects are new to firms and there are few historical data applicable to the development process in point. Examines operations‐improvement processes in two...

Product quality is merely a necessary condition for a firm to stay in the market. Yet most managers have not accepted this perceived reality. Highlights a self‐reflective diagnosis used to uncover the real contribution of TQM in achieving the firm’s global goal. Also introduces the theory of...

This article questions the widely held proposition that the management philosophy of W. Edwards Deming, with its focus on quality improvement and pragmatic thinking, is a new conceptual paradigm which renders previous management thought, particularly that represented by the scientific management...

Successful firms are making a concerted effort to develop closer ties to their customers. However, the customer has not always been king. By describing the dialectic character of customer service and tracing it back in history, this paper provides some of the knowledge necessary to explain its...

Purpose – The purpose of this paper is to offer a critical review of the work of Tom Peters. Design/methodology/approach – Notes a degree of narrative experimentation in the works of Tom Peters. Offers a narrative typology to describe this narrative change, suggests a number of reasons for...