Purpose: The purpose of this paper is to explicate the relationship between workplace ostracism and deviant behavior, and further test the mediating role of emotional exhaustion and the moderating role of resilience. Design/methodology/approach: A sample of 409 first-line production workers...

The purpose of this study is to identify attitude differences between smokers and non‐smokers regarding smoking in restaurants and existing smoking by‐laws. The findings can assist restaurant managers to resolve the dilemma of in‐restaurant smoking. Qualitative research methods were used...