Purpose: Employee learning is imperative in the dynamic service environment; yet, much is still unknown about its strategic importance. The purpose of this paper is to extend the understanding of learning by focusing on the strategic importance of learning goal orientation (LGO) in...

Purpose – This paper aims to explore the practice of quality management framework as a strategic tool for public management. Design/methodology/approach – The paper starts with a basic process‐based model; it then enhances the model with the quality management principles for continuous...