Dr W.A. Shewhart, “founder” of the modern quality movement and inventor of the control chart, was greatly influenced by the pragmatist philosopher, C.I. Lewis. However, Lewis's influence is less clear. Shewhart did not refer to Lewis in his 1931 book and it was not until the 1939 publication...

Presents a number of papers from the Performance Measurement Association conference held in July 2002. Reveals that all the papers investigate developments in the field of performance measurement and management since the Kaplan and Norton Balanced Scorecard was first introduced.

Organisations devote time and effort to the development of strategic performance measurement (SPM) systems. Many articles have been written on how to design and implement this type of system. However, few studies have addressed the issue of why some organisations are better able to “manage...