A brief introduction to Total Quality Management (TQM) is presented. It is a holistic concept and must be implemented …

emerges as a result of executive management′s lack of decisiveness and control in the execution of the basic management …

Because organisational management systems tend to grow organically over time, they are often at cross‐purposes with … overall objectives, systems and cultures. This phenomenon is examined with particular attention paid to personnel management …

difficult tasks facing management today. The value of developing a corporate mission statement with a vivid vision to enhance …

Examines the role of senior managers in total quality management (TQM) and provides some pointers as to why they should …

By subjugating the judgement of its managers to systems, or to the ego of a Messianic MD, modern organizations squeeze … out the very human qualities for which they are paying. Argues for greater emphasis on value management, with top people …

Looks at what it takes to create effective organizations. States that they use some system for unifying the efforts …, thoughts and actions of diverse groups within the organization. These organizations have a “unifying factor” that is clearly … organizations that make them work. There may be no one best unifying factor but certain common components exist in all unifying …

impact of knowledge. The need to base competitive strategies on intellectual capacity will directly influence management … knowledge management and attempts to trace the linkages between the need to actively manage knowledge and the resultant changes …