Rai, Alka; Ghosh, Piyali; Chauhan, Ragini; Singh, Richa - In: Management Research Review 41 (2018) 8, pp. 902-919
Purpose: This study aims to explore the possibility that rewards and recognition may be instrumental in improving both in-role and extra-role performances of retail sales associates, with an underlying mediating role of employee engagement in this relationship. Design/methodology/approach: A...