Purpose: This study aims to investigate stakeholder orientation’s influence on firm’s performance and analyze four types of stakeholder orientations: customer, competitor, employee and shareholder. Moreover, this research extended the previous literature by examining perceived market...

Purpose: This paper aims to examine the effect of the cultural intelligence (CQ) of salespeople, who engage in cross-cultural selling, on the quality of cross-cultural sales presentations (CSSP) they demonstrate. Based on the self-efficacy theory, this research proposes that the effect of CQ on...

Purpose: This paper examines the effect of improvisational behavior of entrepreneurs on firm performance of small and medium enterprises (SMEs) in Thailand during the economic crisis following the COVID-19 pandemic. The study also explores external factors in terms of competitive intensity and...

Purpose: This paper aims to investigate the contribution of cultural intelligence (CQ) to the interaction involvement and job performance of call center agents in the Philippines. Design/methodology/approach: Data were collected from 213 call center agents from five business process outsourcing...

Purpose – The purpose of this study is to examine the relationship between software piracy and technological outputs in developed nations. Design/methodology/approach – The study employs the data of 28 industrialized countries from 2003‐2007. The hypotheses were tested using panel data...

Purpose – This paper aimed to investigate whether the cultural intelligence (CQ) of entrepreneurs is associated with the quality of the relationships firms develop with foreign networks. Design/methodology/approach – The samples include small and medium manufacturing firms in Thailand. Data...