Previous studies have provided evidence of the positive impact of transactive memory (TM) on group performance, such as the efficient storage and recall of knowledge and better product quality. This paper aims to unify the experimental research on TM and to extend it to more dynamic and diverse...

This paper examines electronic mail in organizational communication. Based on ideas about how social context cues within a communication setting affect information exchange, it argues that electronic mail does not simply speed up the exchange of information but leads to the exchange of new...