This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys....

Most of the procedures that have been developed to find solutions to the single-machine, multi-product lot scheduling problem depend on judgment to define the desirable frequencies of production for the products. In this paper we describe an iterative procedure for directly determining near...