This paper considers the deterministic capacity expansion problem with deterioration. First, the paper extends the conventional model by incorporating capacity deterioration effects and operating costs that are a function of: (i) the age of the facility and (ii) the extent of utilization of...

Some firms make all their products to order while others make them to stock. There are a number of firms that maintain a middle ground, where some items are made to stock and others are made to order. This paper was motivated by a consumer product company faced with the decision about which...

We consider some key features of capacity acquisition, disposal, and replacement decisions in this paper that are seldom captured in capacity expansion models in the literature. First, capacity is often purchased in the form of equipment which comes only in a few discrete sizes. Second, some or...

In this paper, we examine the nature of optimal inventory policies in a system where a retailer manages substitutable products. We first consider a system with two products 1 and 2 whose total demand is D and individual demands are negatively correlated. A fixed proportion of the unsatisfied...

While quality has attracted significant attention in the past two decades, the debate is still on as to whether a firm should aim for zero defects or base its quality decisions on cost-benefit trade-offs. The continuous improvement advocates generally eschew the cost trade-off approach, but U.S....

The literature on organization design has been dominated by descriptive models in its dealing with structure and operations. This paper takes an alternative view advocating the use of a normative model to be used in the design of service organizations. This model sees the extent of customer...

This research provides an empirically derived measurement model for customer contact, a widely used construct in service management. The model was created by applying two psychometric scaling techniques, Multidimensional Scaling (MDS) and the method of paired comparisons, and Content Analysis,...

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