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Wireless number portability (WNP) is a telecommunication regulatory policy that requires cellular phone service providers to allow customers who switch service subscriptions to retain their original phone numbers. The right to retain the number lowers the switching cost for a consumer. Thus, the...
Persistent link: https://www.econbiz.de/10009197815
In goal--oriented services, consumers want to get transported from one well--defined state (start) to another (destination) state without much concern for intermediate states. A cost--based evaluation of such services should depend on the total cost associated with the service---i.e., the price...
Persistent link: https://www.econbiz.de/10009197638
We consider the case of a first-time interaction between a buyer and a supplier who is unreliable in delivery. The supplier declares her estimate of the ability to meet the order obligations, but the buyer may have a different estimate, which may be higher or lower than the supplier's estimate....
Persistent link: https://www.econbiz.de/10009204406
Rewarding customers with own products or services has become an increasingly popular practice across a spectrum of industries such as airlines, hotels, and telecommunication. In these service industries, firms face demand uncertainty and strict short-term capacity constraint. When the market...
Persistent link: https://www.econbiz.de/10009208858
We investigate the salesforce compensation strategy of a firm selling products in a category that several consumers find technically sophisticated, such as electronics or financial products with legal fine print. Consumers are unable to judge the value difference between a baseline product and a...
Persistent link: https://www.econbiz.de/10009209273