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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Sain, Soumit
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2014
Knowledge Management Today -- Review of Soft Skills Within Knowledge Management -- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus -- Analysis and Evidence -- Soft Skill Drivers for Successful CKM -- Appendix.
Persistent link: https://www.econbiz.de/10014020669
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