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What signals are you sending? : how website quality influences perceptions of product quality and purchase intentions
Wells, John D.; Valacich, Joseph S.; Hess, Traci J. - In: Management information systems : mis quarterly 35 (2011) 2, pp. 373-396
Persistent link: https://www.econbiz.de/10009127746
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When filling the wait makes it feel longer : a paradigm shift perspective for managing online delay
Hong, Weiyin; Hess, Traci J.; Hardin, Andrew M. - In: Management information systems : mis quarterly 37 (2013) 2, pp. 383-406
Persistent link: https://www.econbiz.de/10009746905