The main theme of the paper is the discussion of an inherent, but largely ignored approach to the successful implementation of business process reengineering (BPR) – the operations management approach. Through the use of a case study of a major public hospital in the UK, the paper will...

This paper focuses on the legacy which the quality gurus have left to managers seeking to embark on, and sustain, a corporate quality initiative. The paper demonstrates that the legacy consists of prescriptions which are not the subject of consensus and which fail to provide the holism demanded...

The provision of leadership by senior management of an organisation is universally acclaimed by most writers as one of the most important factors for the successful implementation of total quality management. However, there has been little attempt to delineate the essential leadership...