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Improving performance: quality costs with a new name?
Keogh, William; Dalrymple, John F.; Atkins, Martin H. - In: Managerial auditing journal 18 (2003) 4, pp. 340
Persistent link: https://www.econbiz.de/10006968804
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Service quality performance measurement in public-private sectors
Black, Stewart; Briggs, Senga; Keogh, William - In: Managerial auditing journal 16 (2001) 7, pp. 400-405
Persistent link: https://www.econbiz.de/10006977663
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A symbiosis of quality and innovation in SMEs: A multiple case study analysis
McAdam, Rodney; Armstrong, Gren - In: Managerial auditing journal 16 (2001) 7, pp. 394-399
Persistent link: https://www.econbiz.de/10006977664