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Managing quality
International Journal of Bank Marketing
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Managing service quality : MSQ ; an international journal
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The Service Industries Journal
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Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
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Managing service quality
Lewis, Barbara R.
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Managing quality
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(pp. 234-257)
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2007
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