This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are examined. It is argued that the medium and large old economy companies will be most affected by transactions...

This paper explores the quality challenges which need to be addressed through further research by the European academic research community in the twenty‐first century. They are also some of the issues which organisations aspiring to be “world class” need to address. The issues are examined...

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy companies will be most affected by transactions...