Purpose: Enterprise social media (ESM) platforms are rapidly diffusing in the business context because they can bring substantial benefits to companies by enhancing their knowledge management (KM) processes. However, such benefits materialize only if active employee participation is ensured....

Purpose – This paper aims to illustrate the peculiar knowledge management (KM) issues in UN peacekeeping, the practices adopted, their practicability and problematic aspects. Design/methodology/approach – This case study deals with a “frontier” experience that summarizes many elements of...