Bititci, Umit S; Mendibil, Kepa; Nudurupati, Sai; … - In: Measuring Business Excellence 8 (2004) 3, pp. 28-41
It is generally agreed that businesses perform better if they are managed through formalised, balanced and integrated performance measures. Reports on some case studies which were part of a study to explore the dynamics and relationships between performance measurement, organizational culture...