Purpose The process of innovation in developing countries is different from that of developed countries, with mature technologies often being adopted with limited success. Universities are increasingly being viewed by policymakers as engines of innovation through the technology transfer office...

Purpose: The creative process through which the territorial resources, knowledge and culture are used, exploited and configured to match needs and to achieve congruence with the changing business environment has become a crucial process for competitiveness. This is even more relevant for...

Purpose – The purpose of this paper is to show that in the last decades the globalization of economies together with the adoption of the new public management model have involved deep changes in the organization and management of public service organisations (PSOs). The need to increase their...

Purpose: Successful promotion of academic entrepreneurship is a determining factor in the pursuit of university entrepreneurialism. This paper aims to illustrate how qualitative data on the performance of the technology transfer office (TTO), based on access to intellectual capital (IC)...

Purpose – This paper aims at proposing a performance measurement system (PMS) for academic entrepreneurship. Design/methodology/approach – The PMS has been developed through action research carried out within an Italian higher education and research centre on the basis of the literature...

Purpose: This paper proposes an in-depth and complete literature review of the revenue management (RM) issue in the passenger transportation industry. The purpose of this paper is to investigate structural elements and characteristics that help to make sense of the current body of RM literature...

Purpose – The purpose of this paper is to investigate the role of international benchmarking studies as drivers for e‐government development. Design/methodology/approach – The paper shows that after reviewing 44 published e‐government benchmarking reports (2000‐2006) and evaluating...

Purpose – The purpose of the paper is to explore an emerging challenge for large public‐sector bureaucracies: developing information and performance measurement systems that support anti‐corruption efforts. Design/methodology/approach – The paper is an analytical framework linking...

Purpose – The purpose of this paper is to explain current processes which are part of the eGovernment agenda in Dutch governmental organizations: these processes are part of a transformation of government organizations and municipalities towards networked organizations (“infocracies”). The...

Purpose – The purpose of this paper is to examine two approaches to measure and diagnose innovation excellence. Design/methodology/approach – The paper is a conceptual model for innovation excellence and a measurement system is developed. A Danish survey forms the empirical basis for the...