Purpose This paper aims to focus on the challenges and characteristics of innovation performance measurement in small and medium-sized enterprises (SMEs). Design/methodology/approach This study is exploratory-descriptive and uses mixed-method research. Quantitative and qualitative methods for...

Purpose – The purpose of this paper is to investigate the contingency factors affecting performance measurement in the service context. The paper aims to review the literature on performance measurement and synthesize it to a framework that creates a basis for analyzing measurement practices...