Purpose: This study aims to investigate the difference in the pattern of influence of perceived service quality on insured and uninsured patients’ satisfaction levels. Design/methodology/approach: This study follows a cross-sectional primary research design. A questionnaire survey method is...

Purpose: This paper aims to evaluate and prioritize the key supplier selection indicators and to establish the relationship between available alternatives and selected indicators by using step-wise weight assessment ratio analysis (SWARA) and weighted aggregated sum product assessment (WASPAS)....

Purpose: The purpose of this study is to quantify the supply chain flexibility for an Indian soap manufacturing firm and to measure its performance. The authors made an attempt to find key strategic and operational decision-making dimensions for developing effective supply chain flexibility...

Purpose: The aim of this paper is to identify the criteria that are used for vendor or supplier rating, prioritize these criteria based on the industry inputs and develop a vendor rating model. The data were collected from an Indian start-up working in product development using...