We live at the time of faster, more dramatic, more complex, and unpredictable changes. Technological, market - economical, political, social and global factors, all influence the speed of changes, as well as they form the theory and practice of economy and management. Concept "Knowledge...

Balanced Scorecard (BSC concept), as one of the most important management concepts, in addition to financial indicators uses learning and growth of human, informational and organizational capital, improvement of internal processes and increasing of customer satisfaction for business improvement...