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Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment

Halperin, Basil - 2019

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

Persistent link: https://www.econbiz.de/10012479628

Exit, Tweets and Loyalty

Gans, Joshua S. - 2017

Hirschman's Exit, Voice, and Loyalty highlights the role of "voice" in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using data on...

Persistent link: https://www.econbiz.de/10012455634

Quality and Accountability in Healthcare Delivery : Audit-Study Evidence from Primary Care in India

Das, Jishnu - 2015

We present the first direct evidence on the relative quality of public and private healthcare in a low-income setting, using a unique set of audit studies. We sent standardized (fake) patients to rural primary care providers in the Indian state of Madhya Pradesh, and recorded the quality of care...

Persistent link: https://www.econbiz.de/10012457263

Does Management Matter in Schools

Bloom, Nicholas - 2014

Italy, Brazil and then finally India. We also show that autonomous government schools (i.e. government funded but with …

Persistent link: https://www.econbiz.de/10012457998

Does The Market Reward Quality? : Evidence from India

Wagner, Zachary - 2019

studies in India that provide unique insight into this issue. First, we use a discrete choice experiment to show that patients …

Persistent link: https://www.econbiz.de/10012480403

Understanding Bank Runs : The Importance of Depositor-Bank Relationships and Networks

Iyer, Rajkamal - 2008

underlying factors. We find that deposit insurance is only partially effective in preventing bank runs. Further, our results …We use a unique, new, database to examine micro depositor level data for a bank that faced a run. We use minute … of bank-depositor relationships in influencing depositor propensity to run. We employ methods from the epidemiology …

Persistent link: https://www.econbiz.de/10012464366

Customer Capital

Gourio, Francois - 2011

Firms spend substantial resources on marketing and selling. Interpreting this as evidence of frictions in product markets, which require firms to spend resources on customer acquisition, this paper develops a search theoretic model of firm dynamics in frictional product markets. Introducing...

Persistent link: https://www.econbiz.de/10012461466

Steering in Online Markets : The Role of Platform Incentives and Credibility

Barach, Moshe A. - 2019

Platform marketplaces can potentially steer buyers to certain sellers by recommending or guaranteeing those sellers. Money-back guarantees--which create a direct financial stake for the platform in seller performance--might be particularly effective at steering, as they align buyer and platform...

Persistent link: https://www.econbiz.de/10012479867

Platform as a Rule Maker : Evidence from Airbnb's Cancellation Policies

Jia, Jian; Jin, Ginger Zhe; Wagman, Liad - National Bureau of Economic Research - 2021

Digital platforms are not only match-making intermediaries but also establish internal rules that govern all users in their ecosystems. To better understand the governing role of platforms, we study two Airbnb pro-guest rules that pertain to guest and host cancellations, using data on Airbnb and...

Persistent link: https://www.econbiz.de/10012585362

Principals as Agents : Subjective Performance Measurement in Education

Jacob, Brian A. - 2005

In this paper, we compare subjective principal assessments of teachers to the traditional determinants of teacher compensation ¡V education and experience ¡V and another potential compensation mechanism -- value-added measures of teacher effectiveness based on student achievement gains. We...

Persistent link: https://www.econbiz.de/10012467217