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Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen; Nath, Vandana; Walsh, Janet - In: New technology, work and employment 28 (2013) 3, pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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Beyond technological determinism : revitalising labour process analyses of technology, capital and labour
Thompson, Paul; Laaser, Knut - In: Work in the global economy 1 (2021) 1/2, pp. 139-159
Persistent link: https://www.econbiz.de/10014306274