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Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
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Managing cutoff-based shipment promises for order fulfilment processes in warehousing
Mohring, Uta; Jacobi, Christoph; Furmans, Kai; … - In: OR spectrum : quantitative approaches in management 46 (2024) 2, pp. 513-543
Persistent link: https://www.econbiz.de/10014566073
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Performance analysis of an inbound call center with skills-based routing
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10006816989
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Revenue management approach to due date quoting and scheduling in an assemble-to-order production system
Guhlich, Hendrik; Fleischmann, Moritz; Stolletz, Raik - In: OR spectrum : quantitative approaches in management 37 (2015) 4, pp. 951-982
Persistent link: https://www.econbiz.de/10011350532
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Buffer allocation in stochastic flow lines via sample-based optimization with initial bounds
Weiss, Sophie; Stolletz, Raik - In: OR spectrum : quantitative approaches in management 37 (2015) 4, pp. 869-902
Persistent link: https://www.econbiz.de/10011350634
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Airport operations management : editorial
Atkin, Jason; Hoogeveen, J. A.; Stolletz, Raik - In: OR spectrum : quantitative approaches in management 41 (2019) 3, pp. 613-614
Persistent link: https://www.econbiz.de/10012118681
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Special issue on quantitative approaches in production management
Helber, Stefan (ed.); Kok, A. G. de (ed.);  … - 2019
Persistent link: https://www.econbiz.de/10012139953
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Quantitative approaches in production management
Helber, Stefan; Kok, A. G. de; Kuhn, Heinrich; Manitz, … - In: OR spectrum : quantitative approaches in management 41 (2019) 4, pp. 867-870
Persistent link: https://www.econbiz.de/10012139961
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Non-stationary delay analysis of runway systems
Stolletz, Raik - In: OR spectrum : quantitative approaches in management 30 (2008) 1, pp. 191-214
Persistent link: https://www.econbiz.de/10007896829