Management information systems fail to support management because they are not flexible enough to keep pace with the unstructured nature of decision making processes. Observations made in four welfare management information systems suggest that computerization improves evocation--the means by...

Problem-solving behavior is normally depicted within a decision-making approach. The maze has been advanced as a suitable abstract model for most kinds of decision-making and problem-solving activity. Rather than relate to managers as decision-makers--as those who primarily explore mazes--my...