Trustworthiness is the assessment that another person or others can be trusted because in the past they had shown adequate ability, integrity, and benevolence. Trust is the actual willingness to depend on the trusted party to fulfill its future obligations when there is risk that this trusted...

Familiarity is a precondition for trust, claims Luhmann [28: Luhmann N. Trust and power. Chichester UK: Wiley, 1979. (translation from German)], and trust is a prerequisite of social behavior, especially regarding important decisions. This study examines this intriguing idea in the context of...

Customization is a crucial, lengthy, and costly aspect in the successful implementation of ERP systems, and has, accordingly, become a major specialty of many vendors and consulting companies. This study examines how such companies can increase their clients' perception of engagement success...

Reducing social uncertainty--understanding, predicting, and controlling the behavior of other people--is a central motivating force of human behavior. When rules and customs are not sufficient, people rely on trust and familiarity as primary mechanisms to reduce social uncertainty. The relative...