Outsourcing information technology (IT) operations has been recognized to have important potential benefits, including cost reduction, improved quality of service, and access to technological expertise. Researchers and practitioners also recognize that, in some circumstances, IT outsourcing...

The impacts of information technology on business performance has been a focus of research in recent years. In this regard, contingency models based on the notion of "fit" between the organization's management of IT, its environment, strategy, and structure seem to show promise. Six perspectives...