The banking industry has been the object of DEA analyses by a significant number of researchers and probably is the most heavily studied of all business sectors. Various DEA models have been applied in performance assessing problems, and the banks' complex production processes have further...

There are two key motivations for this paper: (1) the need to respond to the often observed rejections of efficiency studies' results by management as they claim that a single-perspective evaluation cannot fully reflect the operating units' multi-function nature; and (2) a detailed bank branch...