Effective measurement of information system (IS) success continues to be a top concern for both practitioners and researchers. Labeled the "productivity paradox", previous attempts to quantify the benefits of IS have often resulted in inconclusive or inconsistent results. The present study...

Coordinating and managing distributed entities in a supply chain is a challenging task due, in part, to conflicts present in such systems. If not handled effectively, the conflict can degrade the performance of the system as a whole due to the fact that each individual entity may be working...